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 EcoSpheres
may be ordered directly from Ecosphere Associates by calling our
toll free order line at 800-729-9870. We accept Visa, MasterCharge,
American Express and Discover credit cards. You may also contact
us by email at customer_service@eco-sphere.com.
All Returns subject to a 15% restocking fee. |
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Ecosphere
Associates Inc.
4421 N. Romero Rd Tucson, Arizona 85705 Phone: 800-729-9870
EcoSphere Replacement Policy
Each EcoSphere comes with a Replacement Policy. Should all the shrimp
die for any reason during the replacement period, Ecosphere Associates
will replace the unit promptly. The replacement policy period will start
from the original issue date of your original EcoSphere. The Small Sphere
and Small Pod have a 6 month Replacement Policy. All larger EcoSpheres
have a 12-month Replacement Policy. This Policy requires the customer
to pay all shipping charges.
EcoSphere Associates, Inc. agrees to replace your EcoSphere any time within the policy period indicated on the handbook should fewer than one (1) shrimp remain alive. No other warranty, implied or otherwise, shall exist on the EcoSphere. No warranty exists where the glass is cracked or broken, or where the temperature or light limits have been exceeded.
The company will make replacement only upon receipt of the failed system. All returns can be shipped by regular ground mail, ground UPS, or Federal Express. The following items must accompany your return:
- Name, weekday shipping address, and phone number
- Serial Number (found on bottom of EcoSphere)
- Please indicate a date you would like to receive your replacement (business address preferred). EcoSpheres can be arranged to arrive weekly Tuesday through Friday. We ship FedEx overnight priority, and require a signature for delivery.
- Payment for shipping
Recharge Policy
If your EcoSphere has passed the Replacement period and all the shrimp
have died, you can still have it recharged. Return the old EcoSphere to
our office along with the Recharge cost.
The company will make replacement only upon receipt of the failed system. All returns can be shipped by regular ground mail, ground UPS, or Federal Express. The following items must accompany your return:
- Name, weekday shipping address, and phone number
- Serial Number (found on bottom of EcoSphere)
- Please indicate a date you would like to receive your replacement (business address preferred). EcoSpheres can be arranged to arrive weekly Tuesday through Friday. We ship FedEx overnight priority, and require a signature for delivery.
- Payment for the recharge
Upgrade Any EcoSphere!
Get that big one you've always wanted...
EcoSphere Upgrade Policy
We also offer an Upgrade option on the EcoSphere. For information regarding
upgrade cost, please contact our office for details.
Copyright 2007 - Ecosphere Associates - Reproduction of all content strictly prohibited without written authorization from Ecosphere Associates Inc. .